1. Products and technical specifications

Q: What products do you supply?

Steel products to steel sections – Refineries (bitumen) – Petrochemicals (urea).

Q: Is it possible to supply products with custom specifications?

Unfortunately, this option is not available at the moment.

Q: Is it possible to provide analysis or technical specifications of the products before purchase?

Yes, all products come with analysis according to international standards.

Q: Are your products certified with international standards?

Yes

2. Price and purchasing conditions

 

Q: Is it possible to purchase products on credit?

Yes, however, it depends on the customer's credit and the buyer's bank guarantee conditions.

Q: Does the product price include shipping costs, or is it calculated separately?

The prices will be strictly on an FOB (Free on Board) basis.

Q:Is it possible to provide a proforma invoice for the purchase?

Yes, after receiving an official request and verifying the buyer’s identity.

Q: What is the order placement process?

After receiving an official request and acceptance of the terms by the buyer, an invoice will be issued. The transaction will be finalized upon the presentation of banking documents or advance payment, depending on the agreed payment terms.

Q: What are the acceptable payment methods for purchasing products?

Through banks or exchange offices approved by the seller.

3. Export and Shipping

 

Q: To which countries are the products exported?

To countries in the Persian Gulf region, West Africa, and East Asia.

Q: What factors affect the delivery time of products?

Green Vision Group will deliver the goods on an FOB basis at the time of agreement, unless there are force majeure conditions.

Q: How is the delivery time of orders determined?

It is scheduled based on the buyer's request.

Q: Do you provide the necessary documents and paperwork for export?

Yes, Green Vision Group provides all the necessary documents and paperwork required for export.

4. Payment and Settlement

 

Q: Is it possible to make payment in multiple installments?

It is subject to negotiation and agreement with the buyer.

Q: Can regular customers have credit for purchases?

Credit purchases will only be made through an LC (Letter of Credit) method.

Q: Do the prices include taxes and duties?

No additional costs are added to the FOB amount.

Q: Are the transportation costs calculated separately?

Yes

5. Contact and Price Inquiry

 

Q: How can one contact you for purchasing or collaboration?

Contact methods are provided on the website (email, WhatsApp contact, and online support).

Q: What are your working hours and response times?

9 AM - 5 PM local time.

Q: Is it possible to visit in person for consultation or order placement?

Yes, our address is Okmeydani Mah, Ucankus Sok, NO: 2/1, Istanbul, Turkey.

Q: What information is required to receive a proforma invoice?

A formal LOI (Letter of Intent) request.

Q: Is it possible to receive consultation before making a purchase?

Yes, through online support.

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